Privacy Policy
Last updated: January 2026
1. Introduction
OnboardFi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer lifecycle orchestration platform.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, company name, job title, and contact information you provide when creating an account or contacting us.
- Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent on our services.
- Device Information: IP address, browser type, operating system, and device identifiers.
3. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send promotional communications (with your consent)
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data. To exercise these rights, please contact us at privacy@onboardfi.com.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at privacy@onboardfi.com.